Introduction of Paper Shoot

What is a Paper Shoot for?🎥

Paper Shoot is the perfect sustainable alternative to disposable, film, and other digital cameras. It is curated in its design, experience, and photo aesthetic to emulate film, digitally and sustainably. If you love the idea of using film but aren’t fond of the ongoing costs and constantly developing, this is perfect for you.

Where is Paper Shoot camera made?

Paper Shoot was founded in 2013 by George Lin, who set out to revolutionize photography with simplicity and sustainability. Designed and manufactured in Taiwan, our cameras blend minimalist aesthetics with eco-friendly values — and in 2021, we were honored as one of TIME Magazine’s Best Inventions of the Year.
👉To see our story.

Why is the Paper Shoot camera more expensive?

Paper Shoot’s exclusive technology is dedicated to recreating the nostalgic charm of film photography, capturing the beauty in each shot.

We’ve made a conscious decision to craft our cameras using eco-friendly, biodegradable, and recycled materials — because we believe in making a difference for the planet. While this choice raises production costs, we stand firm in doing what’s right.
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Why wouldn’t I just use my phone?

Using your phone to take photos is a personal choice - if you’re happy with your phone, go for it! Our customers love Paper Shoot because it gives them the opportunity to unplug. It allows us to take a much-needed break from our screens while still having the ability to capture memories and live in the moment. The Paper Shoot is not an alternative to phones in any capacity - they are only alternatives for film and disposables.
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Why wouldn’t I use a film or disposable camera?

Using a disposable or film camera instead of the Paper Shoot is a personal choice. There is no right or wrong answer - the camera market has something for everyone. What draws people to Paper Shoot over disposables particularly is their added features of additional filters, video and timelapse, their sustainability and reusability, and the cost - the Paper Shoot is a one-time, completely reusable purchase that allows you to take unlimited photos with no developing or printing needed. Disposables, on the other hand, average between $15-$20 a camera, plus $15-$20 developing for only 27 photos! You’d only need to go through 3-4 disposable cameras to make up for the price of one Paper Shoot, which you’ll have for years and can take as many photos as you want!
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Why wouldn’t I use a DSLR?

Whatever type of camera works for you is the best choice! There are different varieties and choices for different types of people, and there is no wrong answer. The Paper Shoot is not meant to emulate DSLRs - we are not trying to mimic the quality, experience, and technology. If you’re looking for a higher-tech camera, then go for it! There are tons of great cameras on the market that will work perfectly for you. The Paper Shoot is purposefully simplistic and minimal, digitally emulating 35mm film.
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How does the Paper Shoot Camera work?

Paper Shoot Camera keeps things simple and fun. It’s a digital point-and-shoot with a film-like experience. Just pop in an SD card and 2 AAA rechargeable batteries, slide the switch to choose your filter, and press the button to snap a photo. That’s it—no screen, no fuss. Your photos save right to the SD card, and you can view or edit them later on your computer/phone. It’s designed to capture the moment without distractions—lightweight, stylish, and ready to go anywhere.
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Orders

Why didn’t I receive a confirmation after placing my order?

If you didn’t provide an email address at checkout, our system won’t be able to send you an order confirmation or shipping updates.

No worries though — just reach out to us at service@papershoot.com with the purchaser’s name, and we’ll help you out!

Can I order Paper Shoot cameras wholesale?

Yes, you can! You can connect with us at sales@papershoot.com for wholesale opportunities for retailers as well as corporate events. You can also check out our brand partnerships page for more information!

Shipping

Do you ship internationally? If so, which countries do you ship to?

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global e-commerce vendor whose solution allows Paper Shoot to provide the best possible user experience to our international customers.

Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Are duties and taxes included at checkout?

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.

If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

Where can I track my order? 

For U.S. orders, a shipping confirmation email with tracking information will be sent to you once your order has been packed and dispatched from our East Coast warehouse.

For international orders, you can track your shipment via the Global-e tracking portal and Customer Support for additional assistance:
🔗 Track your international order here

Where do your cameras ship from?

We are excited to announce that our new East Coast warehouse in USA is now officially operational! It will significantly reduce shipping time, ensuring that your orders within the United States will arrive within 2-4 business days after shipped out.

When will my order be shipped? And how long will it take until I receive my order?

Once your order is placed and you receive the confirmation email, we typically require 1-2 business days for processing. After packaging, your order will be delivered based on the service timeline of the carrier you have chosen at checkout.

Does Paper Shoot offer shipping on weekends?

We ship orders Monday through Friday — because even our team needs a weekend break! 😉
Orders placed between Friday and Sunday will be lovingly packed and shipped out the following Monday. If Monday happens to be a public holiday, your order will head out on the next business day.

Thanks for your patience — we promise it's worth the wait!

Can I change my shipping address after my order is placed?

If your order hasn’t been fulfilled yet, we’re happy to help update your address!

Just email us at service@papershoot.com with your order details as soon as possible.

Please note: Once your order has been shipped, address changes may not be accepted.

Return

What is your returns policy?

EU Customers

In accordance with EU Directive 2023/2673, customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason.

To exercise your right of withdrawal, please use the cancellation function available in your order confirmation email or contact us at service@papershoot.com within 14 days of delivery. Upon cancellation, you will receive a confirmation via email.

You must return the item within 14 days of your cancellation notice.

Conditions for return within 14 days (Right of Withdrawal):

  • Item must be unused and unopened in its original packaging
  • All original parts, accessories, documentation, and packaging must be included and fully intact
  • Return shipping costs are the customer's responsibility
  • Original outbound shipping costs will not be deducted from your refund
  • Your refund will include the full product price including VAT

Paper Shoot reserves the right to assess the condition of returned items. If a returned item shows signs of use beyond reasonable inspection, we reserve the right to deduct a depreciation amount from the refund, or decline the return if the item is deemed unsaleable.

Conditions for return between 15–30 days (Extended Return Policy):

  • Item must be unused and unopened in its original packaging
  • All original parts, accessories, documentation, and packaging must be included and fully intact
  • Outbound and return shipping costs are non-refundable. If your order qualified for free shipping, the original outbound shipping cost will be deducted from your refund:
  • US orders: USD $12–$18
  • International orders: USD $30–$50 depending on destination
  • Import duties and taxes are non-refundable; customers are responsible for reclaiming these through their local customs authority

Once we receive and inspect the returned item, we will initiate your refund within 7 business days of confirmation. Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider, and can take an additional 5–10 business days.

All Customers — Standard Return Policy

We accept returns within 30 days of the shipment date, subject to the following conditions:

  • Item must be unused and in its original packaging
  • All original parts, accessories, documentation, and packaging must be included and fully intact
  • Outbound and return shipping costs are non-refundable. If your order qualified for free shipping, the original outbound shipping cost will be deducted from your refund:
  • US orders: USD $12–$25
  • International orders: USD $30–$50 depending on destination
  • Import duties and taxes are non-refundable; customers are responsible for reclaiming these through their local customs authority
  • US customers: Sales tax will be refunded in full

Please note: Defective or damaged items are not eligible for the standard return process. If you received a defective or damaged item, please refer to our Defective & Damaged Item Policy below.

All returns are subject to inspection upon receipt. Paper Shoot reserves the right to refuse a refund or assess a restocking fee if the returned item shows signs of use, damage, or is missing original parts and packaging.

Once we receive and inspect the returned item, we will initiate your refund within 7 business days of confirmation. Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider, and can take an additional 5–10 business days.

Defective & Damaged Item Policy

If your item arrived defective or was damaged in transit, please do not submit a standard return request. Contact us at service@papershoot.com within 30 days of delivery with the following information:

  • Order number
  • Purchaser's email address
  • Photos clearly showing the defect or damage

Our team will review your case and provide a resolution, which may include a replacement, repair, or refund, depending on the situation. We will cover all shipping costs related to defective or damaged item returns.

How to Initiate a Return

To start a return, please use our self-service return portal. Have the following ready before you begin:

  • Order number
  • Purchaser's email address
  • Photos of the item(s) you wish to return

If you experience any issues with the portal, please contact us directly at service@papershoot.com.

What should I do if my item arrived damaged or defective?

If you receive a damaged or defective item in your order, please inform us by service@papershoot.com immediately with your order number and a video of the item’s condition. Our customer service team will guide you through troubleshooting steps to verify the issue. Once we confirm the item is defective, we will provide you with a replacement.

In the event that your order arrives damaged in any way, please email us as soon as possible at service@papershoot.com with your order number and a video of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


We are dedicated to finding the best solution for you and ensuring a smooth and hassle-free return experience. Please take some time to carefully read the product descriptions to select the appropriate return method. If you have any questions or need assistance, please contact our customer support team.

In the event that your order arrives damaged in any way, please email us as soon as possible at service@papershoot.com with your order number and a video of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Warranty & Battery Safety

Camera one-year warranty

Paper Shoot camera has limited warranty covering defects in materials or workmanship.

How do the batteries work in the camera?

All of our cameras pass the CE & FCC safety certifications.  Our cameras are built to adhere to all battery safety standards and are programmed to shut down if provided too much power. When the batteries are being charged within our camera while using our charging cable the cameras have a safety measure that stops the charging cycle when fully charged. If choosing to remove the batteries to charge them outside of the camera, always ensure you are charging them with a device that automatically stops the charge current once charging is complete.

** Batteries purchased on our website are not manufactured by Paper Shoot - For additional information about batteries , please contact the manufacturer at https://ept-battery.com/ **

It is important to follow all the manufacturer’s battery safety guidelines closely, these may include but are not limited to:

  • Make sure the battery compartment is clear of lint and dust before inserting the batteries and while batteries are inserted.
  • If not using the camera for long periods of time, take the batteries out and store them safely.
  • Make sure the positive and negative sides of the batteries are facing the correct side. There is a red light that will go off indicating if the batteries inside the camera are inserted incorrectly. 
  • Do not let the camera or batteries get wet. If the camera and batteries come into contact with water, open the camera, remove the batteries, and let the device and batteries dry naturally (do not use heat to dry the camera or batteries) 
  • Store batteries away from anything flammable and not within direct sunlight.
  • Keep out of extreme heat and do not let the batteries come in contact with anything metal like keys or coins.
  • If using incorrect batteries or faulty batteries that are leaking battery fluid, please remove the batteries, wipe the fluid from the battery bay, and let it dry naturally. Dispose of the batteries safely.
  • If batteries begin to overheat, you notice an odor, change in shape/color, the batteries appear to be leaking, or odd noises are heard from a device discontinue use immediately.

Didn’t find your answer?

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