Refund policy

 

  • Most of our products can be returned within 30 days of fulfillment. To qualify for a standard return:

    • The item must be in unused, good condition.
    • All original parts and packaging must be included and fully intact.
    • Products that have been unsealed or opened are not eligible for return.

    We appreciate your understanding — this policy helps us ensure every customer receives a fresh, untouched product.

    📦 Return Shipping: Customers are responsible for all shipping and return costs.
    💳 Refunds: Refunds will be issued to your original payment method or as store credit.

    Please note: The standard return option does not apply to defective or damaged items. If your item arrived damaged or defective, please refer to the appropriate FAQ below for assistance with that process.

    If you have already placed and received an order, please have the following information ready before visiting our Self-Service Return System to submit your request:

    • order number (e.g., #PSXXXXOPS)
    • photo of each item you wish to return
    • purchaser’s email address

    Having this information on hand will help us process your return more quickly. Our Self-Service Return System has separate portals for U.S. and International orders. To avoid delays, please select the appropriate return portal based on your shipping destination: