We want you to love your Paper Shoot. If something isn't right, here's how returns work. We offer two types of returns: Standard Returns and Defective or Damaged Item Returns.

Standard Return and Refund Policy (All Customers)

We accept returns within 30 days of the shipment date, subject to the following conditions:
- Items must be unused and in their original packaging.
- All original parts, accessories, documentation, and packaging must be included and fully intact.
- Batteries that have been unwrapped and memory cards that have been used cannot be returned. Please keep them, and their value will be deducted from your refund.
- Custom cameras are made to order and cannot be returned, unless they arrive defective or damaged.
- Gift cards are non-refundable.

Shipping costs:

- Outbound and return shipping costs are non-refundable.
- If your order qualified for free shipping, the original outbound shipping cost will be deducted from your refund:
  - US orders: USD $12 to $25
  - International orders: USD $30 to $50, depending on destination
- Import duties and taxes are non-refundable. Customers are responsible for reclaiming these through their local customs authority.
- US customers: sales tax will be refunded in full.

All returns are inspected on arrival. Paper Shoot reserves the right to refuse a refund or assess a restocking fee if a returned item shows signs of use or damage, or is missing original parts or packaging.

Once your return passes inspection, we will initiate your refund within 7 business days. Depending on your bank or payment provider, it can take an additional 5 to 10 business days to appear in your account.

Order Cancellations

Orders can be cancelled before they ship. Once an order has shipped, it cannot be cancelled, and you can start a return once it arrives.

Defective or Damaged Items

If your item arrived defective or was damaged in transit, please do not submit a standard return. Contact us at service@papershoot.com within 30 days of delivery with:
- Your order number
- The email address used at checkout
- Photos clearly showing the defect or damage

Our team will review your case and provide a resolution, which may include a replacement, repair, or refund. We cover all shipping costs for defective or damaged item returns.

How to Start a Return

Use our self-service return portal. Please have your order number, the email address used at checkout, and photos of the items you wish to return ready before you begin.

• U.S. Return Portal: https://return.papershoot.com/en-US/Label/SearchOrder

• International Return Portal: https://web.global-e.com/Returns/Portal/mZKW

If you have any trouble with the portal, contact us at service@papershoot.com.

 

EU Customers

Customers located in the European Union have a statutory right to withdraw from their purchase within 14 days of receiving their order, without providing any reason.

To exercise your right of withdrawal, please use the cancellation function in your order confirmation email or contact us at service@papershoot.com within 14 days of delivery. You will receive a confirmation by email. You must return the item within 14 days of your cancellation notice.

Returns within 14 days (Right of Withdrawal):

• You may open and inspect your item as you would in a store. Items that show signs of use beyond reasonable inspection may be subject to a depreciation deduction, or declined if the item is no longer saleable.
• All original parts, accessories, documentation, and packaging must be returned.
• Return shipping costs are the customer’s responsibility.
• Original outbound shipping costs will not be deducted from your refund.
• Your refund will include the full product price, including VAT.
• Custom cameras are made to order and are excluded from the right of withdrawal, as permitted under EU law for goods made to the customer’s specifications. This does not affect your rights if a custom camera arrives defective or damaged.

Returns between 15 and 30 days (Extended Return Policy):

The Standard Return Policy above applies, including the shipping cost deductions. This extended window is offered by Paper Shoot in addition to your statutory rights.

Your statutory rights

Nothing in this policy affects your statutory rights. EU consumers are entitled to a two-year legal guarantee of conformity for goods that are faulty, damaged, or not as described. To make a claim under this guarantee, contact us at service@papershoot.com with your order number and details of the issue.