Which one fits you?

• Changed your mind? See Standard Returns below.
• Arrived damaged or not working? Email service@papershoot.com with your order number and videos. Don't use the return portal.
• Want to cancel? Email us before your order ships (next business day).
• Problem after using it for a while? Try Troubleshooting first, then see our Warranty.

Standard Return and Refund Policy (All Customers)

Return within 30 days of the shipment date.
Items must be unused and in their original packaging, with all parts, accessories, and documents.

Not returnable:
• Unwrapped batteries and used memory cards cannot be returned. Please keep both items; a total of US$25 will be deducted from your refund.
• Custom products, unless they arrive damaged or defective
• Gift cards.

 

Shipping and Taxes

• Shipping costs, both ways, aren't refunded.
• US orders that shipped free: we deduct the original shipping cost, USD 12 to 25.
• International orders: we deduct the original shipping cost (USD 30 to 50, depending on destination) and a USD 35 handling fee. You also pay for return shipping. EU customers returning within 14 days, see EU Customers below.
• US sales tax is refunded in full.
• Import duties and taxes aren't refunded. You can reclaim them from your local customs authority.

Inspection

We inspect every return. Items that are used, damaged, or missing parts or original packaging may be refused.

Refund Timing

Once your return arrives and passes inspection, we start your refund within 5 business days. Your bank may take another 5 to 10 business days to show it.

Order Cancellations

Orders usually ship the next business day. To request a cancellation, email service@papershoot.com on the day you place your order and include your order number.

How to Start a Return

Have your order number, checkout email, and photos ready.
• US Return Portal
• International Return Portal
Portal not working? Email service@papershoot.com.

Damaged or Defective Items

Don't use the return portal. Within 30 days of the shipment date, email service@papershoot.com with:
• Your order number
• Your checkout email
• Clear photos of the damage, or a short video if the camera isn't working
We'll review it and offer a replacement, repair, or refund. We cover all shipping.

EU Customers

Right of withdrawal (14 days)
• You can cancel within 14 days of delivery, no reason needed. Use the cancellation link in your order confirmation email, or email service@papershoot.com.
• Send the item back within 14 days of telling us.
• You can inspect the item as you would in a store. Using it beyond that may lead to a deduction for reduced value.
• Please return all parts, accessories, and documents.
• You pay return shipping. We don't deduct the original shipping cost, and your refund includes the full price and VAT.
• Custom cameras can't be withdrawn, unless they arrive damaged or defective.

Extended returns (days 15 to 30)
Our Standard Returns policy applies, including shipping deductions. This is in addition to your legal rights.

Legal guarantee
EU customers have a 2-year legal guarantee for items that are faulty or not as described. Email service@papershoot.com with your order number and the issue.