Troubleshooting

• Charge the batteries for 2 to 3 hours with a wall adapter or power bank. A green light next to the USB-C port means it's charging.
• Still nothing? Take the batteries out, plug the camera into a power bank, and press the shutter. If it works, check that your batteries are rechargeable and fully charged, or try a fresh pair.

Your photo is saved. You're all set.

Batteries are low. Charge them for 2 to 3 hours.

Batteries are too low to shoot. Charge them for 2 to 3 hours.

The memory card isn't being read or is full. Slide the card's lock switch up (unlocked) and push it in until it clicks. Full? Move your photos off. 
Own card? Back up, then format to exFAT.

It's on time-lapse. Move the switch to position 1 or 2.

Scroll down to the 4 quick checks and try them in order.

1. Disconnect the USB cable. Use two rechargeable NiMH AAA batteries (1.2V, 800mAh or higher).
2. Remove any insulation tabs from the battery contacts. Do not remove the batteries’ outer wrapping.
3. Check that both batteries match the + and − markings.
4. Charge for 2–3 hours using a wall adapter or power bank.

• Green light on: Charging.
• Green light turns off after charging: Fully charged.
• No green light when first connected? Check your cable and power adapter.
• Do not connect USB power while alkaline or other non-rechargeable batteries are installed.

1. Remove any card from the back slot. Stuck? Don't force it.
2. Batteries back in. Try taking a photo with the slot empty.

1. Find the memory card on the board (see diagram below) and take it out.
2. Make sure the microSD card is fully inside its SD adapter, and the lock switch is up (unlocked).
3. Check the card on a phone or computer. Full? Copy your photos off and make sure they open before deleting. Using your own card? Back up, then format it to exFAT.
4. Push the card back in until it clicks. Move the mode switch all the way left and take a test photo.

1. Remove the batteries.
2. Connect the camera to a power bank.
3. Set the mode switch to the first position and press the shutter.
4. Works? Replace your batteries. Still nothing? Send us a video.

• Peel the film off the lens.
• Hold still until the click after the two beeps.
• Macro lens? Shoot 1.5 to 2 cm away.
• Still blurry? Email a few sample photos and a lens close-up with your order number.

Peel the protective layer off both sides of each acrylic panel. Then it's crystal clear.

Not a fault. The date resets when the camera loses power. Re-syncing takes a minute.
This feature is only supported on 18MP and 20MP camera models.

Please follow the instructions based on your computer’s operating system:

• Windows: 🎥 Click here to watch our video guide
• Mac: 🎥 Click here to watch our video guide

1. Take the case off the first time so you can see the slot.
2. Push the card in with your fingernail until it clicks.
3. To remove it, push it in until it clicks and pops out. Never pull it straight out.