We understand that sometimes a purchase may not meet your expectations, so we offer two types of returns : Standard and Damaged or Defective Upon Arrival Returns.
Standard Return
Most of our products can be returned within 30 days after delivery. To be eligible for a standard return, your item must be in good, unused condition and include all original parts and packaging. Standard returns will be refunded using the original payment method or store credit.
Please Note : The standard return option is not intended for defective items.
Conditions for Standard Return:
- Item(s) must be in good, unused condition.
- All original parts and packaging must be included.
Return Process for Standard Return:
- Send the email to service@papershoot.com with Title "RETURN-#order number".
- Our customer service team will provide you a return label within 2-3 business days after initiating the return.
Please Note: Business days are 9 AM - 5 PM (GMT+8) Monday through Friday, and do not include weekends. A return started after 2 PM will begin processing the next business day. If a return is initiated after 2 PM on Friday, the return will start processing on Monday of the following week.
Shipping Information:
- Customers are responsible for return shipping costs on all international orders.
- Any duties or taxes incurred on the return will be deducted from the refund total.
If you receive a damaged or defective item in your order, please inform us immediately. Our customer service team will guide you through troubleshooting steps to verify the issue. Once we confirm the item is defective, we will provide you with a replacement.
We are dedicated to finding the best solution for you and ensuring a smooth and hassle-free return experience. Please take some time to carefully read the product descriptions to select the appropriate return method. If you have any questions or need assistance, please contact our customer support team.
Damaged or Defective Upon Arrival
If you receive a damaged or defective item in your order, please inform us immediately. Our customer service team will guide you through troubleshooting steps to verify the issue. Once we confirm the item is defective, we will provide you with a replacement.
We are dedicated to finding the best solution for you and ensuring a smooth and hassle-free return experience. Please take some time to carefully read the product descriptions to select the appropriate return method. If you have any questions or need assistance, please contact our customer support team.